Contact Requests
Give customers a simple way to ask questions before they book. Cleanwich adds a custom enquiry form to the public profile and turns each request into a managed conversation.
Custom enquiry form
Choose which fields, questions and service details appear on the public contact form.
Enquiry inbox
Requests arrive with full customer details, message history and reply tools.
Send a question before booking.
The provider can reply directly, keep the message history and email the customer from the same conversation.
From contact form setup to customer conversation
Watch how the provider configures a contact form, how customers submit enquiries from the public profile, and how those requests arrive inside the dashboard.
Provider customises the form
The form can include service fields, property details, priority, message and custom questions.
Customer sends an enquiry
The request comes from the provider’s public profile before the customer commits to a booking.
Dashboard keeps the context
Contact details, service answers, message history and replies stay in one conversation.
Build the enquiry form around the questions you actually need.
The provider can control what customers see on the contact form. Standard fields cover the basics, while custom sections help collect the extra details needed for quotes, complex jobs or pre-booking questions.
Name, email, phone, priority, service date and service details can be shown where needed.
Extra fields can be added for questions like cleaning frequency, pets, parking, access notes or job-specific details.
The provider can decide which fields appear for quote requests, service questions, booking questions or general messages.
Enquiries become organised conversations, not loose emails.
Contact Requests gives customers a proper pre-booking channel while giving the provider a clear place to review, answer and manage every request.
Customers can ask before they book
The form lives on the provider’s public profile, so customers can ask questions, request quotes or explain a job without being forced into a booking flow too early.
The provider sees more than a message
Each request includes contact details, service answers, property information, priority and the customer’s message.
Reply without losing the enquiry
The conversation stays inside the dashboard, so the provider can reply, keep history and continue the customer discussion.
Faster replies when the request has enough context
Because the enquiry includes structured details, Cleanwich can help prepare a suggested reply for the provider to review and send.
Give customers a clean way to contact you before booking
Contact Requests turns public profile enquiries into organised conversations. Customers can explain what they need, and providers can respond with the full request context in one place.
