Flexible Payments & Deposits
Let customers pay in the way that works for your business. Accept card, cash or bank transfer, take deposits when needed, hold card payments safely and protect your time with cancellation fees.
Payment choice
Turn card, cash and bank transfer on or off and show the right instructions during booking.
Booking protection
Use deposits, card holds and cancellation fees to reduce unpaid work and late cancellations.
Payment method
Select your preferred payment method
A £50 deposit can be taken during booking and deducted from the final balance.
See how payments, deposits and card holds work together
The walkthrough shows how payment methods appear in the booking form, how deposits are collected, how card payments can stay pending and how cancellation fees protect your time.
Choose payment methods
Card, cash and bank transfer can be enabled depending on how your business wants to get paid.
Take deposits
Request a fixed deposit or a percentage of the booking total before the job is confirmed.
Control unpaid bookings
See pending payments, charge saved cards and mark manual payments as paid or failed.
Offer the payment options your business actually wants to accept.
Not every cleaning company works the same way. Some want online card payments only. Some still accept cash or bank transfer. Cleanwich lets you choose which options appear during booking and what instructions customers should see.
Customers can pay securely by card when your Stripe account is connected.
Add payment notes that appear in the booking form when customers choose those methods.
Pending, paid, failed and amount due are shown inside the booking so you know what still needs action.
The booking form stays clear because unavailable payment methods are not shown.
When the customer chooses card payment, Cleanwich can collect or pre-authorize the deposit while the booking is being made.
When the customer chooses cash or bank transfer, you can still request a card deposit through the customer account.
Take a deposit when the booking needs commitment.
Deposits help protect larger jobs, first-time customers and bookings that need time reserved in advance. You can charge a fixed amount or a percentage, then show the customer a clear deposit message before they confirm.
Use a simple fixed deposit such as £50 or calculate it from the booking total.
Take the deposit immediately with card payment or request it later from the customer dashboard.
Customers see the deposit requirement before they finish the booking.
You stay in control when a booking is unpaid, late or cancelled.
Payments are not just about checkout. Cleanwich helps you manage pending balances, deposit collection, card holds and cancellation fees after the booking has been created.
Keep the card ready until the job is complete
With on-hold enabled, the customer’s card can be authorized during booking and charged later. This is useful when the final amount depends on the job or when you want to charge after completion.
Protect your time from late cancellations
Set a cancellation fee as a percentage or fixed amount and choose how it should be collected when a customer cancels too late.
Charge card, request payment or mark manual payments
For unpaid bookings, you can charge a saved card, request a card payment or record cash and bank transfer payments manually.
Every booking shows what still needs to be paid
Payment method, payment status, deposit status and amount due stay connected to the booking, so your team does not have to guess whether money is still outstanding.
Get paid with fewer loose ends
Flexible Payments & Deposits helps your cleaning business accept the right payment methods, collect deposits, manage pending balances, hold cards safely and apply cancellation fees when your policy requires it.
