SMS Notifications
Send real-time text updates for booking events. Connect Vonage, choose whether customers, company admins and staff receive SMS alerts, edit event templates and enable phone verification to reduce fake booking requests.
Vonage integration
Add API key, secret, sender brand or sending number to deliver SMS alerts.
Phone verification
Confirm the customer’s mobile number during booking before the request is submitted.
Vonage From Brand or From Number can show the provider’s sender identity.
See how SMS notifications work inside Cleanwich
The walkthrough shows how you enable SMS, connect Vonage, choose recipients, enable phone verification and edit SMS templates for booking events.
Connect Vonage
Add API key, secret, sender brand or phone number and test the SMS balance.
Choose recipients
Send text messages to customers, company admins and staff depending on the booking event.
Edit SMS templates
Customise short event messages with booking tags like name, service, date, time and total.
Connect SMS delivery to your own Vonage account.
Cleanwich connects to Vonage using your API key and secret. You can set the sender brand or sending number, add the admin recipient number, save the setup and check SMS balance before using live notifications.
Add Vonage credentials so Cleanwich can send SMS through your account.
Use a branded sender where supported, or send from a verified Vonage number.
Check account balance and make sure the SMS setup is ready before enabling live alerts.
Decide who receives text messages and when.
SMS can be enabled globally, then controlled by recipient type. Providers can send messages to customers, company admins and staff, while phone verification helps confirm that the mobile number entered during booking is real.
Send appointment updates, approvals, cancellations and reschedule messages to customers.
Alert the business and staff when important booking events happen.
Ask customers to verify their phone number during booking before the request is trusted.
Edit short SMS messages for each booking event.
SMS templates are separated for company, customers and staff. Each event can be enabled, edited and filled with dynamic booking tags, so messages stay short but still include the right booking details.
Manage company, customer and staff SMS templates independently.
Appointment request, approved, cancelled, rescheduled, reminder and payment alert messages can be changed.
Insert customer, service, date, time and total values automatically.
Booking updates can reach customers faster than email alone.
SMS Notifications add a direct communication channel for time-sensitive booking events, staff updates and customer phone verification.
Customers can receive important updates by text message
Appointment approved, cancelled, rescheduled and reminder messages can be sent as SMS when the provider enables them.
Staff can receive booking updates and instructions by SMS
When SMS to staff is enabled, important appointment changes can reach cleaners even when they are away from email.
Phone verification helps reduce low-quality booking requests
Confirming the mobile number during booking gives the provider more confidence that the customer contact details are usable.
Short SMS templates stay connected to booking data
Dynamic tags let each SMS include the right customer name, service, date, time and total without writing every message manually.
Send booking updates by SMS when speed matters
SMS Notifications help cleaning providers connect Vonage, control customer, company and staff recipients, edit SMS templates and verify customer mobile numbers during booking.
